What is ITIL v3?
ITIL v3: All you need to know about the third version of the IT framework
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ITIL v3, the third edition of the best practices guide for IT service management, was published in July 2007. It is still valid today, which is due in particular to the fact that the structured processes described are more relevant for many companies than the agile practices of the successor version. What is ITIL v3 exactly and how up to date is it now that ITIL v4 is available?

ITIL v3: All you need to know about the third version of the IT framework
What is ITIL?
What is ITIL (Information Technology Infrastructure Library)?
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Information Technology Infrastructure Library, ITIL for short, is the most important approach for successful and efficient IT service management. The guideline provides important input across the entire service lifecycle as well as best practices that can serve as a guide for companies and IT managers in their daily work. We reveal what ITIL actually entails.

What is ITIL (Information Technology Infrastructure Library)?
Zoom Whiteboard
Zoom whiteboard: How to use the whiteboard in Zoom with other participants
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Want to write down and collect ideas in a brainstorming session with other Zoom participants? The Zoom whiteboard makes this possible. The white surface enables you to write down, draw, and draft ideas with other meeting participants and save these for later. Here you can learn how to use a whiteboard in Zoom and how to share it.

Zoom whiteboard: How to use the whiteboard in Zoom with other participants
Zoom survey
How to create a Zoom survey
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When there are too many different opinions or not enough feedback in a Zoom meeting, a Zoom survey can often help. With single- and multiple-choice surveys, you can ask for meeting participants’ opinions and download the survey report at the end of the meeting. This article explains how to create a Zoom survey.

How to create a Zoom survey
Zoom Chat
Using Zoom Chat: How to chat in Zoom during a meeting
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Zoom Chat allows you to send private chat messages to selected meeting participants or to all users simultaneously during meetings. The host determines who can chat. You can also disable Zoom Chat if you want. We’ll tell you more about the advantages of Zoom Chat and how to chat in Zoom when you’re the host.

Using Zoom Chat: How to chat in Zoom during a meeting
Audit compliance
Audit compliance: Definition and what it means for the cloud
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Storing data in electronic form is part of daily life. However, the more confidential the data being stored is, the more important security provisions become. So-called audit compliance, which already applies to documents of a commercial or tax-related nature, is playing an increasingly important role in the digital enterprise of the future.

Audit compliance: Definition and what it means for the cloud
Word track changes
Word: Track changes
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In bigger organizations including businesses and universities, it’s not unusual to have several people working on the same documents. But when doing so, it’s important to maintain a good overview, and to track your changes in Word. Using Word’s Track Changes function, you can see exactly who made changes at what time. In this article, we’ll explain how to accept or decline changes.

Word: Track changes
Zoom: Breakout room
Zoom breakout room: All you need to know
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A Zoom breakout room is a separate virtual room that runs at the same time as the main meeting. The meeting host can open up to 50 separate Zoom breakout rooms and automatically or independently distribute meeting participants among the different Zoom breakout rooms. This is useful for networking or when hosting workshops in large Zoom conferences. Learn how to create Zoom breakout rooms here.

Zoom breakout room: All you need to know
Zoom screen sharing
Zoom screen sharing: How to share your Zoom screen
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Zoom is especially useful for presentations. By sharing content on your Zoom screen, you help other participants follow your presentation and better understand what’s going on. Screen sharing on Zoom is an easy feature to use and works on both the desktop software and the mobile app. Learn how to share your Zoom screen here.

Zoom screen sharing: How to share your Zoom screen
How to record a Zoom meeting
How to record a Zoom meeting
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Recording a Zoom meeting is especially important for users who cannot attend a meeting, conference, or workshop for whatever reason. It is also practical to record Zoom meetings so you can post them online later as informational material or so you can rewatch an interview. We explain how to record meetings on Zoom here.

How to record a Zoom meeting