Email Marketing

Please note: The following information is only valid for the IONOS Email Marketing product. If you use software or services from external providers, it may happen that further data is processed. The use of such software is your responsibility. Please understand that we cannot give you any information about this kind of data processing.

Is tracking or logging activated?

Yes, for statistical purposes, we track whether a newsletter has reached the recipient, has been opened and clicked on.

Which categories of personal data of my users are collected?

All participant data stored in contact lists such as name and email address as well as additional information (gender, address, categorization) are recorded if these are stored by the customer in the contact list. Usage data for statistical purposes and for monitoring the service are collected by the tool.

Why is the data collected?

The data is collected with consent and out of necessity, due to the purpose and functions of such a marketing product.

What is the retention period for the different types of personal data of my users?

Personal data will be deleted 3 months after closing an account. Event data such as statistics are deleted every 13 months during active use of an account.

Will my users' data be passed on to third parties?

Yes, data will be passed on to our external partner Mailjet.

Are my users' data processed outside the European Union or the European Economic Area?

No, no data will be processed outside the EU or the EEA.