Forwarding/Redirecting Emails by Setting Up Inbox Rules

By setting up inbox rules, you can automatically forward or redirect messages sent to your mailbox to another email account. In this article, you will learn how to set up and manage the corresponding rules in your Outlook Web App.

Automatically Redirecting All Messages to Another Account

In contrast to classic email forwarding, redirected messages appear as if they originated from the original sender. Therefore, you should use message redirection if you want replies to redirected messages to go to the original sender.

To Set Up a Redirect in the Outlook Web App:
  • Log in to the Outlook Web App.
  • Click the Gear Icon and select Options.
  • Select Mail  > Inbox and Sweep Rules.
  • In the Inbox Rules, select + (Add).
  • Enter a name for your new inbox rule

  • Under When the message arrives, and it matches all of these conditions, select [Apply to all messages].

  • Under Do all of the following, select Forward redirect, or send > Redirect the message to...

  • Find the desired destination for the emails in your contacts.

  • Select OK to save your selection and OK  again to create the rule.

All done! This rule is now saved and active. However, it can take up to 60 minutes until the rule is synchronized on the respective mail servers.

Forwarding All Messages Automatically

Forwarded messages appear as messages that are forwarded by you. Use a forwarding rule if you want replies to go to the address from which the messages are forwarded, rather than to the original sender.

To Set Up Forwarding in the Outlook Web App:
  • Log in to the Outlook Web App.
  • Select the  Gear Icon and select Options.
  • Select Mail  > Inbox and Sweep Rules.
  • In the Inbox Rules, select + (Add).
  • Enter a name for your new inbox rule

  • Under When the message arrives, and it matches all of these conditions, select [Apply to all messages].

  • Under Do all of the following actions, select Forward message to...

  • Enter the desired forwarding destination.

  • Select OK to save your selection and OK  again to create the rule.

All done! This rule is now saved and active. However, it can take up to 60 minutes until the rule is synchronized on the respective mail servers.

Configuring Forwarding and Redirection in Outlook

You can also configure the corresponding rules for forwarding and/or redirection directly in Outlook:

  • Open Outlook.
  • Go to File  > Manage Rules and Alerts.
  • Click New Rule.
  • Select Apply rule to messages I receive.
  • Click Next twice and select OK to confirm the dialog box.
  • Now select whether you want to redirect  or forward  the email to a person/recipient.
  • Select the destination by clicking on the people or public group link in the box towards the bottom.
  • Click Finish.

All done! You have set up the rule in Outlook