If you are experiencing connection and access problems with IONOS MySQL databases, check the following:
Access only from your own IONOS web space
Access to your IONOS MySQL database from your desktop computer or any other non-IONOS source is not possible:
In principle, you can only access your MySQL database through applications installed on your IONOS web space, e.g. with your own WordPress installation. Other access paths have been blocked for security reasons.
Check database details
Your database details, for example user name, server, etc. are not correct:
Check the information you used for database access in your application, e.g. WordPress or TYPO3.
- If you have not yet done so, please log in to your IONOS Customer Account.
- Click on the Hosting tile.
- Optional: If you have more than one contract, select the contract that contains the MySQL database you want.
- Click Databases > Manage. An overview of the MySQL databases you have created will open.
- Expand the gear symbol in the Actions column of the desired MySQL database.
- Under Database Details, you can view all details of the database, such as database name and server.
Note that the database password is only displayed when the database has been newly created. Later, you can only enter a new password.
Access via PHP
Your PHP script terminates with an error message:
We have put together some information for you on MySQL error messages in PHP scripts/programs in the article Common Error Messages for PHP Scripts, including some possible solutions.
Performance issues on shared resources
Applications on your IONOS web space react slowly or not at all:
Unless otherwise stated in the description of your package, you share resources, such as database servers, with other users (shared hosting). If, for example, script errors cause extreme drops in other users’ performance, the entire service may be temporarily restricted. Check the performance again later.