PHP Extended Support

In this article, we will provide information about our special feature PHP Extended Support.

What is PHP Extended Support?

PHP is a very powerful programming language that is used to create dynamic websites. The PHP community regularly releases new, improved versions of PHP and discontinues support for previous versions at a specific times.Since the older version no longer receives security updates, it should no longer be used.

In order to give you more time to change to a current PHP version, we offer PHP Extended Support.

In PHP Extended Support, IONOS fixes security vulnerabilities in the affected, discontinued PHP versions as they are discovered.It is our goal to provide you with an uninterruptible service for your online projects while also preventing your websites from becoming vulnerable to hackers.Your PHP projects and scripts will stay the same while being protected from attack until you decide to upgrade to a current PHP version.

Which PHP versions are affected?

The PHP community has already stopped support for the versions PHP 4.0, PHP 5.2, PHP 5.4, PHP 5.5, PHP 5.6, PHP 7.0, and PHP 7.1.

Support for PHP 7.2 will end on November 30, 2020.

What do PHP 7.2 users need to do now?

On November 30, 2020, the official support for PHP 7.2 ends. If your website hosted by IONOS uses PHP 7.2, you should have already been informed by email that you can only continue to use PHP 7.2 as part of PHP 7.2 Extended Support.

PHP 7.2 Extended Support is free until March 2021, so we recommend that you upgrade the affected domains to the current version of PHP by February 28, 2021, at the latest. We currently recommend using PHP 7.4. Of course, switching to a current version of PHP is free.

Please Note

We do not change your PHP version automatically. If one of your domains or subdomains is set to PHP 7.2 and you do not switch it to a current PHP version, we will begin to charge you for PHP 7.2 Extended Support starting in March 2021. We appreciate your understanding.

Why am I being charged for PHP Extended Support?

We found PHP content in your webspace in an old, no longer supported PHP version. You may have connected at least one domain of your hosting contract to an outdated version of PHP. If you want to change this setting for each domain, please click here to go to your PHP Settings Overview. Select the domain and click Configure PHP Version. Choose the PHP version you would like to use and click Save.

We recommend that you always use a current PHP version. This will ensure that you can use the most popular and proven applications without further compatibility problems.

PHP Extended Support in Managed WordPress Contracts

To ensure that Managed WordPress websites are always secure and up to date, our experts regularly check and update not only the WordPress installation but also the PHP version used. You don't have to worry about updating the PHP version as it is always up to date.

If we still inform you that you are using an outdated PHP version, or if you are already being billed for the PHP Extended Support feature, please check the following:

  • Have you installed the standard (non-managed) version of WordPress? It may be an additional WordPress installation or you have changed a Managed WordPress installation to a standard installation.
  • Have you set up a domain or subdomains that are not connected to a managed WordPress installation, a website builder from IONOS or an external service?

You can find out how to find out which PHP version your domains are configured with and how to update the PHP version here.

Despite updating my PHP version, PHP Extended Support still shows up on my bill!

You already updated your domain to a current PHP version? You also need to cancel the feature from your account. If you no longer need PHP Extended Support, you can start the cancellation right in the PHP Settings Overview page.

When was I informed about PHP Extended Support?

We informed all of our customers about PHP Extended Support by email. You may have simply overlooked the email, had it inadvertently redirected to your spam folder, or had it sent to an email address you no longer use. Please check the email address we have on file for your account, and, if necessary, enter a new, valid address where we can reach you. This is the easiest way for us to be able to offer you the best possible service. To change your email address, please click here.

Why is PHP Extended Support needed?

Since the PHP community discontinues the support of outdated PHP versions on a specific date, IONOS actively takes over the role of providing support and eliminating any security vulnerabilities that may affect our customers. We want to provide you with an uninterrupted service for your websites, as well as preventing them from becoming vulnerable to hackers. Maintaining the old PHP versions requires increasing our administration efforts. We only charge you for this additional service with a small monthly fee.

When does PHP Extended Support start?

PHP Extended Support starts right after the end of support from the PHP community for the version(s) you use. You can find more information about various PHP support phases and the entire PHP lifecycle in the IONOS Community.

However, we recommend that you always use a current and stable PHP version.

You're not sure you need PHP Extended Support at all?

How to find out if you need it:

If everything works as desired, then you can use the Contract Service to cancel PHP Extended Support. Instructions on how to cancel it can be found here.

Alternatively, please contact our Customer Service for help with cancelling it.

Your scripts no longer work after changing PHP versions?

Simply switch back to the original PHP version and contact an expert for help. This shows that your application and/or scripts are not compatible with the PHP version set without using script customizations.

I want to prepare my scripts for a higher PHP version but need more time to do so. How should I proceed?

Please first test your scripts to make sure changes are necessary at all. If major adjustments are necessary, please contact our Customer Service.