PHP Extended Support

In this article, we will provide information about our special feature PHP Extended Support.

What is PHP Extended Support?

PHP is a very powerful programming language that is used to create dynamic websites. The PHP community regularly releases new, improved versions of PHP and discontinues support for previous versions at a specific times.Since the older version no longer receives security updates, it should no longer be used.

In order to give you more time to change to a current PHP version, we offer PHP Extended Support.

In PHP Extended Support, IONOS fixes security vulnerabilities in the affected, discontinued PHP versions as they are discovered.It is our goal to provide you with an uninterruptible service for your online projects while also preventing your websites from becoming vulnerable to hackers.Your PHP projects and scripts will stay the same while being protected from attack until you decide to upgrade to a current PHP version.

Which PHP versions are affected?

For the versions PHP 4.0, PHP 5.2, PHP 5.4, PHP 5.5, PHP 5.6, and PHP 7.0, the PHP community has already stopped support some time ago.As of 12/01/2019, PHP 7.1 also no longer receives any updates.

What do PHP 7.1 users need to do now?

If you want to continue using PHP 7.1 because you need more time to upgrade to a current PHP version, we recommend that you add PHP Extended Support to your package.The PHP 7.1 Extended Support is available starting on 12/02/2019.

If you no longer need PHP 7.1, you should switch to the latest PHP version as soon as possible. We currently recommend PHP 7.4.

Please Note: We do not update your PHP version automatically. If you have your domain set to PHP 7.1, you should have received an email stating that we can only offer you technical support as part of the PHP Extended Support.If you do not switch to a current PHP version for your domain, we will begin to charge you for PHP Extended Support starting on 01/15/2020. We appreciate your understanding.

Why am I being charged for PHP Extended Support?

We found PHP content in your webspace in an old, no longer supported PHP version. You may have connected at least one domain of your hosting contract to an outdated version of PHP. If you want to change this setting for each domain, please click here to go to your PHP Settings Overview. Select the domain and click Configure PHP Version. Choose the PHP version you would like to use and click Save.

We recommend that you always use a current PHP version. This will ensure that you can use the most popular and proven applications without further compatibility problems.

Despite updating my PHP version, PHP Extended Support still shows up on my bill!

You already updated your domain to a current PHP version? You also need to cancel the feature from your account. If you no longer need PHP Extended Support, you can start the cancellation right in the PHP Settings Overview page.

When was I informed about PHP Extended Support?

We informed all of our customers about PHP Extended Support by email. You may have simply overlooked the email, had it inadvertently redirected to your spam folder, or had it sent to an email address you no longer use. Please check the email address we have on file for your account, and, if necessary, enter a new, valid address where we can reach you. This is the easiest way for us to be able to offer you the best possible service. To change your email address, please click here.

Why is PHP Extended Support needed?

Since the PHP community discontinues the support of outdated PHP versions on a specific date, IONOS actively takes over the role of providing support and eliminating any security vulnerabilities that may affect our customers. We want to provide you with an uninterrupted service for your websites, as well as preventing them from becoming vulnerable to hackers. Maintaining the old PHP versions requires increasing our administration efforts. We only charge you for this additional service with a small monthly fee.

When does PHP Extended Support start?

PHP Extended Support starts right after the end of support from the PHP community for the version(s) you use. You can find more information about various PHP support phases and the entire PHP lifecycle in the IONOS Community.

However, we recommend that you always use a current and stable PHP version.

You're not sure you need PHP Extended Support at all?

How to find out if you need it:

If everything works as desired, then you can use the Contract Service to cancel PHP Extended Support. Instructions on how to cancel it can be found here.

Alternatively, please contact our Customer Service for help with cancelling it.

Your scripts no longer work after changing PHP versions?

Simply switch back to the original PHP version and contact an expert for help. This shows that your application and/or scripts are not compatible with the PHP version set without using script customizations.

I want to prepare my scripts for a higher PHP version but need more time to do so. How should I proceed?

Please first test your scripts to make sure changes are necessary at all. If major adjustments are necessary, please contact our Customer Service.