Invoices from IONOS are automatically sent to the email address you have entered in your account's contact details. If you cannot find a certain invoice or need some resent, you can view and download every invoice already sent to you any time you want right in your account.
We will also put notes in this section of your account in the event of a failed payment attempt. Additionally, you have the option of downloading your invoices per calendar year. Please note that invoices for terminated contracts can only be retrieved per calendar year.
View and Download Invoices Individually
On the Invoices & Payment Details page, you can download your individual invoices from the last 2 years in PDF format.
For each invoice, you can see the feature/service or contract charged as well as the invoice number and amount. To download an invoice as a PDF, click on the respective download icon in the PDF column.
The display of the invoices starts with the most recent invoice sorted by date in descending order. Each invoice contains all relevant information: Invoice date, invoice number as well as your contract number(s) and customer ID. You can find out more details about invoices in the article Structure of the IONOS Invoice.
If you want to search for an invoice for a specific domain or for a specific invoice number, you can enter it in the Search field.
Download Invoices by Calendar Year
You have the option of downloading all your invoices per calendar year in the PDF format bundled in a ZIP file. The ZIP file for the current calendar year always contains all invoices available up to the time of download.
- On the Invoices & Payment Details page, select the calendar year you want in the right column.
- Click the Download Invoices button.
Invoices for terminated contracts are not shown in the individual listings but are included in the ZIP files for the respective calendar year.
In exceptional cases, it may take up to a few minutes until the ZIP file is ready for download. This depends on the number of invoices.
After downloading, please check whether all invoices for the calendar year are contained in the ZIP file. To do this, unzip the ZIP file with a program of your choice. If an invoice should be missing in the ZIP file, please contact our IONOS Customer Support.
In case, you didn’t find the answer you were looking for, we’d be happy to assist you.