Reset Administrator Password (Cloud Server and vServer)

For Cloud Server and

This article describes how to reset the administrator account password in Windows Server 2012 or Windows Server 2016.

Requirements:
  • You are logged in to the Cloud Panel.

  • The server is switched on.

  • You are in the Infrastructure > Server section.

Load DVD for Windows Server 2012 or Windows Server 2016

  • Activate the desired server.

  • Click DVD Drive.

  • Activate the Windows Server 2012 or Windows Server 2016 DVD in the Operating Systems tab.

  • Click Load DVD.

The DVD is now loading.

Boot the Operating System from the Windows Server DVD

  • Click Actions > Launch KVM Console. The KVM Console opens in a new tab.

  • Open the Cloud Panel.

  • Click Actions > Restart.

  • Activate the Software method.

  • Click Yes.

  • Open the KVM console.

  • Click Send Ctrl+Alt+Del.

  • Press any button to boot the operating system from the DVD.

Open the Command Prompt

  • Click Next.

  • Press the R button.

  • Select theTroubleshoot option.

  • Select the Command Prompt option.

The prompt opens.

Rename the File Utilman.exe

  • To switch to the C:\ drive, enter the following command: c:

  • To open the Windows directory, type the following command:
    cd Windows

  • To open the System32 subdirectory, type the following command:
    cd System32

  • To rename the file Utilman.exe, type the following command:
    ren Utilman.exe Utilman.exe.old

Create a Copy of the cmd.exe File Named utilman.exe

  • To create a copy of the cmd.exe file named utilman.exe, type the following command:
    copy cmd.exe Utilman.exe

  • To close the command prompt, type the following command: exit

  • Select Continue and the server will restart.

  • Click Send Ctrl+Alt+Del.

Change the Password for Utilman.exe

  • In the login window, click . The administrator window will open (C:\Windows\system32\utilman.exe).
  • To change the password, type the following command while filling in your new password:
    net user Administrator MY NEW PASSWORD$ The password is now changed.

  • Close the administrator window.

Restore Utilman.exe

After changing the password, the Utilman.exe file must be restored. This is described in the following steps.

  • Change to that Cloud Panel and reboot.

  • Open the KVM console.

  • Press any button to boot the operating system from the DVD.

  • Click Next.

  • Press the R button.

  • Select the Troubleshoot option.

  • Select the Command Prompt option. The command dprompt opens.

  • To switch to the C:\ drive, type the following command:
    c:

  • To open the Windows directory, type the following command:
    cd Windows

  • To open the System32 subdirectory, type the following command:
    cd System32

  • To rename the Utilman.exe file, type the following command:
    ren Utilman.exe Utilman.exe.new

  • To restore the Utilman.exe file, type the following command:
    copy Utilman.exe.old Utilman.exe

  • To close the command prompt, type the following command: Exit