Reset Administrator Password (Cloud Server and vServer)

For Cloud Server and Virtual Private Server (VPS)

This article describes how to reset the administrator account password in Windows Server 2012 or Windows Server 2016.

Requirements:
  • You are logged in to the Cloud Panel.

  • The server is switched on.

  • You are in the Infrastructure > Server section.

Load DVD for Windows Server 2012 or Windows Server 2016

  • Activate the desired server.

  • Click DVD Drive.

  • Activate the Windows Server 2012 or Windows Server 2016 DVD in the Operating Systems tab.

  • Click Load DVD.

The DVD is now loading.

Boot the Operating System from the Windows Server DVD

  • Click Actions > Launch KVM Console. The KVM Console opens in a new tab.

  • Open the Cloud Panel.

  • Click Actions > Restart.

  • Activate the Software method.

  • Click Yes.

  • Open the KVM console.

  • Click Send Ctrl+Alt+Del.

  • Press any button to boot the operating system from the DVD.

Open the Command Prompt

  • Click Next.

  • Press the R button.

  • Select theTroubleshoot option.

  • Select the Command Prompt option.

The prompt opens.

Rename the File Utilman.exe

  • To switch to the C:\ drive, enter the following command: c:

  • To open the Windows directory, type the following command:
    cd Windows

  • To open the System32 subdirectory, type the following command:
    cd System32

  • To rename the file Utilman.exe, type the following command:
    ren Utilman.exe Utilman.exe.old

Create a Copy of the cmd.exe File Named utilman.exe

  • To create a copy of the cmd.exe file named utilman.exe, type the following command:
    copy cmd.exe Utilman.exe

  • To close the command prompt, type the following command: exit

  • Select Continue and the server will restart.

  • Click Send Ctrl+Alt+Del.

Change the Password for Utilman.exe

  • In the login window, click . The administrator window will open (C:\Windows\system32\utilman.exe).
  • To change the password, type the following command while filling in your new password:
    net user Administrator MY NEW PASSWORD$ The password is now changed.

  • Close the administrator window.

Restore Utilman.exe

After changing the password, the Utilman.exe file must be restored. This is described in the following steps.

  • Change to that Cloud Panel and reboot.

  • Open the KVM console.

  • Press any button to boot the operating system from the DVD.

  • Click Next.

  • Press the R button.

  • Select the Troubleshoot option.

  • Select the Command Prompt option. The command dprompt opens.

  • To switch to the C:\ drive, type the following command:
    c:

  • To open the Windows directory, type the following command:
    cd Windows

  • To open the System32 subdirectory, type the following command:
    cd System32

  • To rename the Utilman.exe file, type the following command:
    ren Utilman.exe Utilman.exe.new

  • To restore the Utilman.exe file, type the following command:
    copy Utilman.exe.old Utilman.exe

  • To close the command prompt, type the following command: Exit