Update of Linux Hosting Platform

For Shared Hosting and Managed Dedicated Server Linux Customers

We have started to update our operating system environment of our Linux hosting platform in order to ensure we guarantee our customers with Linux-based hosting and Managed Dedicated Servers a stable and secure platform for their current and future web applications. We plan to finish the updates by the end of October 2020.

With this update, you will automatically benefit from more efficient resource utilization, higher system security and the use of the newest security protocols.


For technical reasons, we cannot avoid a short interruption of hosting services.

  • Shared hosting: During the update, your webspace and your website will not be available for approximately 5 minutes.

  • Managed Dedicated Servers with Linux operating system: During the update, your server will not be reachable for up to 7 minutes in the early morning. Backups of your data are going to be performed automatically. For this reason, we do not expect data loss to occur.

Updated Hosting Software

In addition to updates to the Apache webserver, which is considered the main part of your hosting system, web developers can expect new versions of the programming languages Perl, Ruby and Python. MySQL Tools have been updated as well. In the following table, you can see which software versions will be replaced by new versions and what versions we are going to use.


The server update does not affect your PHP settings or version or your MySQL databases. You will be able to continue to use your current PHP version. Until further notice, the MySQL version will remain version 5.7.

Software Previous Version New Version
PHP 7.2 / 7.3 / 7.4 No change
Perl 5.20.2 5.28.1
Python 2 2.7.9 2.7.16
Python 3 3.4.2 3.7.3
Ruby 2.5.1 2.5.5
Apache 2.4.10 2.4.38
Mysql tools Ver 14.14 Distrib 5.5.62 Ver 15.1 Distrib 10.3.22-MariaDB
Mysql server 5.5 / 5.7 No change
Please Note

With some installations of TYPO3 Version 6, it may occur that access to the Backend is no longer possible. Either the login process causes error 500 or the process seems to hang up.

The reason for this is the outdated TYPO3 extension rsaauth, which has not been supported in IONOS web hosting since the end of July 2020. TYPO3 installations that still use rsaauth for authentication can therefore no longer access the Backend.

Instructions on how to regain access to your TYPO3 Backend can be found in the following article:

TYPO3 Version 6: Fix Login Error