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White Paper

Service Management in the Public Cloud

Sourcing in the digital transformation

  • Learn more about the development, relevance and significance of IT service management as an integral part of a public cloud strategy.

  • How the ITIL service lifecycle can help to identify the relevant processes for users and providers.

  • Questions about ITIL that you need to ask your cloud provider.

Publishers:Crisp Research AG & 1&1 IONOS Cloud GmbH
Length: 18 Pages
Released: 2016

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Table of contents

1.

Service management: safe handling of IT operations

2.

IT service management as an integral part of a public cloud strategy

3.

ITSM processes in the public cloud

4.

ITIL best practices: 5 questions the CIO needs to ask the public cloud provider

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