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Configuring the business name and pronunciation

Valid for AI Receptionist.

In some instances, it may be necessary to manually configure or update the name of your business in the AI Receptionist. It is possible to update the business name used in email headers, signatures, and SMS. You are also able to phonetically spell out your business name using International Phonetic Alphabet (IPA) format. This may be required if your business name has a unique spelling, specialized pronunciation, or doesn’t resemble an actual word. This article walks you through setting your business name and pronunciation in the AI Receptionist.

Accessing the AI Receptionist settings

  • Log in to your IONOS account.
  • Click on Menu > AI Receptionist in the title bar. The AI Agent Portal opens.
  • Click on Customer Portal under Actions for the desired receptionist. The Dashboard opens.
  • Click on Settings from the left-side menu.

From here, you can search for any attribute you would like to update in the search field at the top (Search by idn, title, group).

Updating the business name

  • Search for the project_business_name attribute. The Business Name setting appears.
  • Enter your business name as it is to appear in emails and texts.
  • Click on Save & Publish All Changes in the top right corner.

Updating the pronunciation of the business name

  • Search for the project_business_name_phonetic attribute. The Business Phonetic Name setting appears.
  • Enter your business name in IPA format.
  • Click on Save & Publish All Changes in the top right corner.

More information on the IPA

The International Phonetic Alphabet (IPA) is a standardized, globally recognized system of phonetic notation. In the IPA, one symbol equals one sound. The IPA categorizes sounds based on how and where they are produced in the human vocal tract. Dictionaries include words in their IPA format.

For example:

ionosphere
noun
ion·​o·​sphere (ī-ˈä-nə-ˌsfir)

The boldface text is the word in IPA format.

You can find more information here: https://www.internationalphoneticassociation.org/

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