Online Store scope of support
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Valid for Online Store.
If you require services for your Online Store that go beyond the scope of normal support, you have the option of having these carried out by IONOS Customer Service for a fee. This article will inform you about the options.
Services included in the Online Store plan
- Purchase of the Online Store
- Explanation of the functions and advantages of the Online Store
- Overview of the configuration of the Online Store (without content creation)
- Explanation of how your domain works with the Online Store
- Explanation of how the Online Store works
- Explanation of how web pages are added or deleted
- Explanation of how content (words and graphics) is added or deleted
- Explanation of how products are added to the Online Store
- Explanation of where to find shipping and payment options
- Explanation of the individual menu items
- Explanation of the feature list and information about which functions are supported, and which are not
Services not included in the Online Store plan
- Creating and deleting websites
- Adding Online Store content (text, graphics, videos)
- Customizing graphics (quality, color, size, aspect ratio)
- Customizing Online Store templates
- Adding custom code (HTML, JavaScript, CSS) to your website
- Configuring your shipping and payment options
- Upload files to your Online Store
- Support for third-party apps that can be installed via the Online Store apps
- Support for CSV files