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AI Frontdesk: Testing replies with a test email

Valid for: AI Email Assistant (Momentum AI)

A test email lets you see how your assistant would respond to a customer inquiry, without a real inquiry having to arrive and without anything actually being sent. This lets you check the effect of your settings before your customers see it, for example, before you let your assistant answer emails automatically.

This feature is available with the AI Email Assistant. The following steps show you how to try out a test email.

Note

A test email is not actually sent. The test does not affect your inbox or the entries under Conversations.

Requirement

Send a test email

Note

The test uses the most recently saved configuration. If you have made any changes, click Save in the top-right corner first.

  • Log in to your IONOS account.
  • Click on Menu > AI Frontdesk in the title bar.
  • In the contract overview, click on Manage in the tile for the contract you want.
  • Click Test email in the top-right corner. Alternatively, click Try it with an email in the Email assistant section. The Try it with an email window opens.
  • Prepare the test email. You have two options:
    • Enter a Subject and the Email text yourself.
    • Click Pick from your inbox and select an existing email.
  • Click Show what would happen.

Your assistant then shows you how it would handle this email.

When a test is useful

  • Before switching to automatic replies: Once a category is set to Answer automatically, your assistant sends replies without your approval. The article AI Frontdesk: Setting up email response behavior explains how to configure this.
  • After editing the email style guide: You can see how your changes affect a specific reply.
  • After approving new knowledge: You can check whether your assistant uses the new information correctly.
  • After setting up an inquiry: You can check whether your assistant recognizes the inquiry and asks for the right details.

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