Detect and Resolve Authentication Errors During Email Archiving

The Email Archiving feature retrieves the emails of the archived email accounts using an encrypted IMAP connection. Password authentication is required for this access.

If this authentication fails, the Email Archiving cannot access the emails of the mailbox in question. As a result, email archiving will temporarily be unable to archive incoming and outgoing emails.

Once a day, you will receive an authentication failure report listing all email mailboxes where an authentication failure has occurred. If this happens, there is a possibility that important emails will not be archived.

Changing the Password of an IONOS Email Account

To fix an authentication failure, you need to change the password of the mailbox. For instructions on how to change the email password of an email mailbox you have created with IONOS, click here:

Changing an Email Password

Changing the Password of an External (Non-IONOS) Email Account

If an authentication error occurs in an archived email account from another provider, you can change the password in Email Archiving.

  • On the Email Archiving home page, click the down arrow in the upper-right corner.

  • Click Email Archiving settings.

  • Click Credentials.

  • Click Edit next to the mailbox you want to edit.

  • Enter a new password in the Password field.

  • Click Update.

Please Note

If you cannot resolve the authentication error by changing the password, please contact IONOS Customer Service.