Requirements for Using Webmail

For Web Hosting customers with a IONOS email address

Please note the following requirements for using Webmail:


IONOS Webmail is available in:

  • Web Hosting packages
  • Online Store packages
  • Server packages
  • MyWebsite Creator packages

Web Browser

  • Mozilla Firefox (current and all previous versions)
  • Microsoft Edge or Internet Explorer 8, 9, 10 and 11
  • Google Chrome (current and all previous versions)
  • Apple Safari 5.1/6.0 or later

Please note: In general, you can also use Webmail with other browsers or newer browsers in beta versions. However, we do not support them. We therefore recommend that you use one of the above-mentioned browsers in the listed versions if problems occur during Webmail use.

Screen Resolution

For optimal display of Webmail, a minimum screen resolution of 1024 x 768 pixels is required.