Our goal is to ensure the reliability of your HiDrive packages and provide assistance with all IONOS interfaces, products, and your questions.

Please feel free to contact us for assistance at any time. The representative will determine the feasibility of your request and provide a cost estimate for services outside of the regular scope of support (if applicable).

Services Included Out-of-Scope
Ordering, managing, or cancelling your package  
Helping with menu navigation and functionality of your Control Panel  
Showing you how to store data in HiDrive  
Walking you through setting up HiDrive on your devices  
Showing you how to upload and share files and folders  
Helping you to get access to data stored on your device  
Providing information about OS compatibility for your devices  
Providing information about network configuration for connection protocols  
Explaining encryption methods