Administrative Forms

Most account changes can be performed without the use of a form by simply logging in to your IONOS account.

However, if you need or otherwise prefer the use of a form, you can find our administrative forms below along with their intended uses and where to send them upon completion.

Account Change Request Form

Use this form for the following:

  • Updating your address
  • Resetting the IONOS password
  • Changing account ownership
  • Adding or removing a company name

Fax to 1-610-560-1501 or email to process@ionos.com.

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Account Cancellation Request Form

Use this form for the following:

  • Cancelling a package
  • Cancelling package add-ons
  • Cancelling a domain

Fax the form to 1-610-560-1507 or email to billing@ionos.com.

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Contract Transfer Request Form

Use this form for the following:

  • Transferring your package to another IONOS account

Fax the form to 1-610-560-1501 or email it to process@ionos.com.

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Credit Card Deauthorization Form

Use this form for the following:

  • To prevent any further use of the credit card on file for an account

Fax the form and a copy or picture of the credit card statement showing charges from IONOS to 1-610-560-1507 or email them to billing@ionos.com.

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