Contract suspension despite payment
Please use the “Print” function at the bottom of the page to create a PDF.
Have you settled all outstanding IONOS invoice amounts, yet your contract is still locked? This article explains the possible reasons.
Possible reasons for a prolonged suspension
- It can take up to 4 working days from the date of your bank transfer for us to credit the amount.
- Once we have received your payment, it will take a maximum of 48 hours before you can use the IONOS services again.
- We were unable to identify you from your bank transfer details and therefore could not allocate your payment. In this case, please contact IONOS Customer Support for further clarification.