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You have received an email from an unknown sender?
For example, you are asked to click on a link or open a file attachment?

It is highly likely that this is a spam or phishing email.

How to handle unknown emails correctly:
  • Do not open email attachments.

  • Do not click on any of the links included.

  • Do not reply to the email.

  • Delete the email from the spam folder

Have you already opened the attachment or clicked on a link?

Scan your computer using anti-virus software and run a full scan of the computer.

For Apple Mac OS X we recommend one of the following applications:

Avira - Free Antivirus for Mac
Sophos - Antivirus for Mac
Avast - avast! free antivirus for Mac