In this article, we will show you how to cancel individual contract components (add-on features/services), which you can do right through your IONOS account.
If you wish to cancel entire contracts instead, please see this article.
For your security: If you have activated Domain Guard to protect one or more domains, the protection must be deactivated first before you could cancel the contract in which Domain Guard is included or the add-on.
Go to the Contracts & Subscriptions section of your IONOS account.
- In the Name column, click the name of the add-on item you want to cancel.
In the Term row, click Cancel.
Before canceling any add-on items, be sure to perform a complete data backup of the relevant feature/service if desired. For example, archive all of your email data, back up your website content via FTP, and/or back up databases if they will be affected by the cancellation.
If possible, select the desired cancellation date.
Check the box next to I am aware of the effects of the cancellation.
Click Cancel additional items now.
You will then be shown a confirmation screen along with the cancellation date. Additionally, we'll send you a confirmation of the cancellation by email.