Cancelling Additional Features/Services
In this article, we will show you how to cancel individual contract components (add-on features/services), which you can do right through your IONOS account.
If you wish to cancel entire contracts instead, please see this article.
Go to the Contracts & Subscriptions section of your IONOS account.
- In the Name column, click the name of the add-on item you want to cancel.
In the Term row, click Cancel.
Before canceling any add-on items, be sure to perform a complete data backup of the relevant feature/service if desired. For example, archive all of your email data, back up your website content via FTP, and/or back up databases if they will be affected by the cancellation.
If possible, select the desired cancellation date.
Check the box next to I am aware of the effects of the cancellation.
Click Cancel additional items now.
You will then be shown a confirmation screen along with the cancellation date. Additionally, we'll send you a confirmation of the cancellation by email.