Cancelling Additional Features/Services

In this article, we will show you how to cancel individual contract components (add-on features/services), which you can do right through your IONOS account.

If you wish to cancel entire contracts instead, please see this article.

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  • Go to the Contracts & Subscriptions section of your IONOS account.

  • In the Name column, click the name of the add-on item you want to cancel.
  • In the Term row, click Cancel.

Please Note

Before canceling any add-on items, be sure to perform a complete data backup of the relevant feature/service if desired. For example, archive all of your email data, back up your website content via FTP, and/or back up databases if they will be affected by the cancellation.

  • If possible, select the desired cancellation date.

  • Check the box next to I am aware of the effects of the cancellation.

  • Click Cancel additional items now.

You will then be shown a confirmation screen along with the cancellation date. Additionally, we'll send you a confirmation of the cancellation by email.