This article explains how to change the password in the backup console or alternatively in the Acronis Cyber Protect app.

Changing Your Password in the Backup Console

To set a new password for the backup console, follow the steps below:

  • Log in to your IONOS account.
  • Click Menu > Server & Cloud in the title bar. If you have multiple contracts, select the desired Server & Cloud contract.

  • In the Cloud Panel, click Backup > Backup package in the navigation bar on the left.

  • There is a backup console for Europe as well as for the USA. To open the desired backup console, click on the Access to the backup console link in the Administration > Europe or Administration > USA section.


  • Click on Manage account at the top left.

  • Click on Company Management and then on Users.

  • In the Name column, move the mouse pointer over the empty area that appears to the right of the user name. Three dots are then displayed.

  • Click on the three dots. A menu is displayed.

  • Click on Reset password.

  • Click on Reset.

    An email with further instructions will be sent to your email address.

  • Open the email and click on Change password.

  • Enter the desired password and repeat it.

  • Click on SET NEW PASSWORD.

The password is saved. You can then log in directly to the backup console at the URL using the email address and password you entered.

Changing Your Password in the Acronis Cyber Protect App

  • Open the Acronis Cyber Protect app on your mobile device.

  • Tap Settings at the bottom right.

  • Make a note of the login name that is displayed on the Settings screen. This appears directly under the heading and has the ending .admin.

  • To log out, tap the symbol with the arrow pointing to the right at the top right.

  • Tap Sign out.

    The Sign in with Acronis account screen is displayed.

  • Enter the login name.

  • Tap Sign in.

  • Tap on Forgot password?

  • Tap on Send.

    You will receive an email with instructions on how to reset your password.

  • Open the email.

  • Tap on Change password.

  • Enter a new password.