Server administration using the Cloud Panel AI assistant

Valid for VPS+ and Dedicated Servers.

This article describes how the built-in AI assistant in the IONOS Cloud Panel works and how to use it. The assistant helps you manage your server infrastructure through automated actions and context-sensitive guidance directly within the user interface.

Overview and availability

The AI assistant is embedded directly within the Cloud Panel and is available to you free of charge.

Supported product categories

This feature is available for the following server products:

VPS+
Dedicated Server

Range of functions

The scope of the wizard’s functions is divided into two core functional areas:

Information retrieval and troubleshooting

The AI assistant answers technical questions based on the official documentation available in the IONOS Help Center. The assistant provides step-by-step instructions directly in the chat window.

Note

To achieve the best possible results, it is crucial to provide high-quality input. The more precise your input is, the more intelligent and helpful the results will be.

Carrying out administrative tasks

The following administrative actions are supported by the AI assistant:

Server status: Check server status
Server control: Switching the server on, off, restarting it, and deleting it.
Network configuration: Assigning existing IP addresses to a server, and checking IP address assignments.
Security: Configuring firewall rules based on specific use cases or on the basis of the installed application.
Load balancing (Dedicated Servers only): Assigning load balancers and providing configuration recommendations. This feature is only available if you manage multiple servers in your Cloud Panel.
Monitoring: Creation and application of monitoring rules, as well as summarizing the server status based on current monitoring metrics.
SSH keys (Dedicated Servers only): Create and manage SSH keys.
Troubleshooting in rescue (Dedicated Servers only): Boot servers into the rescue system.
VPN (Dedicated Servers only): View, manage, create, and delete VPNs.
Users and roles: Create, edit, and delete users, as well as check and change permissions.
Backups (Dedicated Servers only): Evaluate backups.
Hardware: Depending on the use case, the AI assistant may recommend hardware classes.
Cloud Panel activities: Browse activity history.
Updating information: Update server information (e.g., rename a server).
DVD drive (VPS only): Mount and eject a virtual DVD or ISO image.
Reverse DNS: Set and delete reverse DNS

How to use the AI assistant

Log in to your IONOS account.
Click on Menu > Servers & Cloud in the title bar.
Optional: Select the required Servers & Cloud contract.
Click on Infrastructure > Server in the Cloud Panel navigation bar on the left.
Scroll to the bottom of the page.
To open the chat window, click on the dark blue chat bubble icon in the bottom right-hand corner (tooltip: AI assistant).
There are two options available for interaction:
Free-text input: Enter your question or command in the Type a message... field, and click on the arrow icon to the right of it to send.
Quick-start options: Select one of the frequently-asked help topics at the top of the chat window to begin.

General tips for writing better prompts

State your request clearly and precisely, and describe the outcome you require.
Provide background information. Background information helps the AI assistant to better understand your objective or situation. The more relevant context is provided, the more appropriate the result will be.
Avoid using a single chat conversation over an extended period for fundamentally different topics or tasks. As the AI assistant takes the previous chat history into account as context, conversations that are too long or cover mixed topics may affect the accuracy of the responses. To achieve the best results, simply start a new conversation when moving on to a new topic or after resolving an issue.