For Hosting Packages with Mail Basic or Mail Business
If you have forgotten your email password, you can use the steps below to assign a new one.
These instructions only apply to the IONOS account holder. If you have a IONOS email address but do not manage the account in which it was created, contact your email administrator.
- Log in to IONOS.
- Click on the email tile. If you have multiple packages, you must first select the corresponding package in which the email address is located.
- In the line of the email address concerned, click on the gear symbol under the Actions column and then on Change password.
- Enter your new password.
- Click Change password.
Your new password will now be activated. This may take a moment.