For Mail Basic and Mail Business

If you are an IONOS customer, you can change your email passwords directly in your Webmail account. In this article, we'll show you how to do it.

Guided Steps


If you are unable to log in to webmail because you forgot your email password, you will need to set a new email account password in your IONOS account.

If you need help with this or any other issues, please feel free to contact IONOS Customer Service.

  • In the main navigation bar, click on the gear icon in the top-right corner.
  • Click on Change password in the left-hand navigation.
  • Now enter your old password, then your new password. Finally, click Change Password.


Your password will now be changed. This may take a moment to take effect.

Please Note

If you are using an email client on your computer - such as Microsoft Outlook - or if you also check your emails with a mobile device, change the password stored in the respective account settings.