Checking the Cloud Server Backup Service

For Cloud Backup

To verify that your backup service is running or that the Cyber Protection Agent is installed correctly on your server, follow these steps:

Viewing the Log Entries of the Backup Software

  • Open the Backup Console.

  • In the Devices > All Devices section, click the gear icon for the desired device.

  • Click Activities.

    The log entries of the backup software are displayed.

Please Note

The log entries are stored in the following files on the respective server types:

Server running Microsoft Windows Server:

%allusersprofile%\Acronis\BackupAndRecovery\MMS\mms.0.txt


Servers running Linux operating systems:

/var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log

Enabling Advanced Logging

Advanced logging provides additional support in troubleshooting situations. To activate the advanced logging, proceed as follows:

Please Note

To avoid unnecessarily large log files and resource usage, disable advanced logging as soon as you no longer need it.

Enable Advanced Logging in Windows Server:
  • Log in to the server as an administrator.

  • To open the Run window, press the key combination [Windows key] + [R].

  • Type the command sysdm.cpl and click OK.

  • On the Advanced tab, click Environment Variables.

  • In the System Variables section, click New.

  • Set the variable named ASC_TRACE_LEVEL with the value info.

  • Click OK.

  • Press the key combination [Windows key] + [R].

  • Type the command compmgmt.msc and click OK.

  • Click Services and Applications.

  • Double-click Services.

  • Right-click Acronis Managed Machine Service.

  • To restart the Acronis Managed Machine Service, click Restart.

    The Acronis Managed Machine Service will then restart.

Enabling Advanced Logging in Linux:
  • Log in to the server as an administrator.

  • Run the following commands:
    [root@localhost ~]# sudo service acronis_mms stop
    [root@localhost ~]# cd /usr/sbin/
    [root@localhost ~]# sudo cp acronis_mms acronis_mms.bak

  • To edit the acronis_mms file with vi, enter the following command:
    [root@localhost ~]# vi acronis_mms

Notes
  • The vi editor has an insert mode and a command mode. You can enter the insert mode by pressing the [i] key. In this mode, the entered characters are immediately inserted into the text. To enter the Command Mode, press [ESC] when you are finished.

    When you use Command mode, your keyboard input is interpreted as a command.

  • To exit vi and save the file, type the command :wq, and then press Enter.

  • Go to the following line:
    exec $WRAPPER /usr/lib/Acronis/BackupAndRecovery/mms "$@"

  • Above this line, add the following line:
    export ASC_TRACE_LEVEL=info

  • Save the changes and close the file.

  • To restart the backup service, enter the following command:
    [root@localhost ~]# sudo service acronis_mms start