Cloud Backup: Getting Started

In this article, we'll show you the first steps to use the Cloud Backup and which types of backups you can create.

General Information About Backup Packages

By using a Cloud Backup, you can back up and restore your Virtual Server (VPS), Cloud Server, Dedicated Server, and mobile devices. It offers you the possibility to create the following backups:

Virtual Servers (VPS), Cloud Servers, and Dedicated Servers:

  • Full Backups

  • Disk Drives

  • Volumes

  • Folders

  • Files

  • Databases

Mobile Devices

  • Contacts

  • Photos

  • Videos

  • Calendars

  • Text messages (only on Android devices)

  • Reminders (only on iOS devices)

Supported Mobile Devices

  • Smartphones or tablets with Android 4.1 or higher

  • iPhones, iPads, and iPods with iOS 8 or higher

Please Note

You can only store your data on the cloud storage.

Managing Your Cloud Backup

You can manage your Cloud Backup in the Backup > Backup Package section of the Cloud Panel.

You can perform the following actions in this area:

  • Customize the storage space of your Backup Package: If you need more storage space, you can simply select a different backup package.

  • Open the Backup Console: You can manage your backups from the Backup Console. When setting up your backups, you can specify, for example, whether the entire server, individual drives, or individual files should be backed up. You can use the Backup Console to set up a schedule, set the desired backup retention period and compression level, and enable encryption. You can also create complex backup schedules by setting up multiple backup plans.

  • Download the Backup Agent: The Backup Agent is software required to create backups of your servers. This software must be installed on the servers being secured, and it can be downloaded from the Backup Console.

Customizing Your Backup Package

If necessary, you can change your backup package at any time. You can choose between the following packages:

Packages with a discounted storage quota: These packages have predefined blocks of storage offered at a discounted price. If you run out of disk space and your backup plan is set to keep making backups regardless, additional backups will automatically be created and saved. If this happens, the cost for each additional GB is $0.12 per month.

Pay per use: If you select this type of backup package, you only pay for the storage space you use.

The Backup Console

You can manage your backups in the Backup Console. The Backup Console allows you to perform the following actions:

  • Add or delete workstations, servers, mobile devices, virtualization hosts or applications.

  • Creating, editing or deleting backup plans

  • Managing backups

  • Recovering Backups

To open the Backup Console, click Access to Backup Console in theBackup Administration section next to the location (such as Europe or the US).

More information about the backup console can be found here:

Downloading and Installing the Backup Agent

You can download the Backup Agent from the Cloud Panel in the Backup > Backup Package section. Instructions on how to install the Backup Agent can be found here:

Installing the Backup Agent on servers running Windows or Linux:

Installing the Backup Agent (Windows)

Installing the Backup Agent (Linux)

Installing the Backup Agent on other devices:

To install the Backup Agent or Acronis Backup App on other devices, follow these steps:

  • Log in to IONOS with the device on which you want to install the Backup Agent.

  • Open the Cloud Panel.

  • Open the Backup Console.

  • Click Add.

  • Select the device you want to back up. The following additional devices are supported:

    • Workstations (Windows and Mac)

    • Mobile devices (iOS and Android)

    • Virtualization hosts (Vmware ESXi, Hyper-V, Virtuozzo)

    • Applications (Microsoft SQL Server, Microsoft Exchange Server, Microsoft Active Directory, etc.)

Please Note
  • If you select iOS, you will be redirected to the Apple Store. You can then install the Acronis Backup app.

  • Android: If you select Android, Google Play opens. In Google Play, you can install the Acronis Backup app.

  • If you select another device, the corresponding installation file is downloaded.

  • Install the Backup Agent or the Acronis Backup App. A registration code is displayed during the installation. Make a note of the registration code.

  • Open the Backup Console.

  • In the Devices > All Devices section, click Add .

  • In the Register Via Code section, click Register.

  • To confirm device registration, enter the registration code you noted in the REGISTRATION CODE field.

  • Click on CHECK CODE.



In some cases, the user name and password of the backup console must be entered during registration. The following article describes how to obtain the credentials for the Backup Console:

Get Login Details for the Backup Console

Creating a Backup Plan

After you have installed the Backup Agent on your devices, you can create a backup plan. The backup plan is required for the creation of regular backups.

Please Note

To create complex backup schedules, you can set up multiple backup plans for one device.

To create a backup plan in the Backup Agent:

  • In the Devices > All devices section, click the gear icon next to the desired server.

  • Click BACKUP.

  • Click Add Backup Plan.

  • Configure the backup plan.

    • What to Back Up: In this area you define what should be backed up.

    • Entire machine: If you select this option, all disks, including partitioning, will be backed up. With this backup an entire system can be restored.

    • Disks/Volumes: If you select the Disks/Volumes option, single or multiple disks/volumes you specify will be backed up.

    • Files/Folders: If you select the Files/Folders option, only certain files/folders you specify will be backed up.

    • Where to Back Up: Specifies where backups should be stored. The backup destination cannot be configured.

    • Schedule: In this section, you set the schedule for your backups.

    • On/Off: Use the On/Off buttons to switch the schedule on or off. If you turn off the schedule, you can only start backups manually.

    • Interval Monthly, Weekly, Daily, Hourly: Select the desired interval and define when the backup should run. If you select the Hourly interval, you can also specify minute intervals. At very short intervals, a backup process may take longer than the set interval.If you select the Monthly period, you can specify a date range in which the backup is to be performed. If no date range is specified, the backup plan will continue to run indefinitely.

    • How long to keep: Specify how long you want your backups to be kept before they are deleted.

    • Cleanup By backup age: Specify how many months, weeks, days and hours your backups should be stored. A backup is kept for each of these periods. To specify a value that applies to all backups, click Switch to single rule for all backup sets.

    • Cleanup By number of backups: Specifies how many backups should be kept. 

    • Cleanup Keep backups indefinitely: If you select the Keep unlimited backups cleanup option, backups will not be cleaned. This option is not recommended.

    • Encryption: This setting cannot be changed for an existing backup plan. Create a new backup plan if you want to use different encryption settings. To change other backup options, click the gear icon and then click Backup options

  • To complete the configuration and create the backup plan, click Create.