MyDefender: First Steps

In this article, we'll show you the first steps you need to take before using MyDefender. Additionally, we'll show you which backups you can create with MyDefender.

Are you using Cloud Backup? Here's everything you need to know about getting started using Cloud Backup.

Cloud Backup: Getting Started

General information about MyDefender

With MyDefender, you can back up and restore Windows and Mac computers, Android smartphones or tablets, as well as iPhones, iPads and iPods. Backups that you can create include the following:

Backups of Windows/macOS Computers:

  • Full backups

  • Drives

  • Volumes

  • Folders

  • Files

  • System states

Mobile Devices:

  • Contacts

  • Photos

  • Videos

  • Calendar

  • Text messages (Android devices only)

  • Reminders (iOS devices only)

A list of supported operating systems can be found here:

Supported Operating Systems and Environments

Supported Mobile Devices

Additionally, MyDefender offers a number of other security features with which you can significantly increase the level of protection, such as:

Antivirus & Antimalware Protection: With the Antivirus & Antimalware Protection module, you can secure computers running Windows or macOS against malware threats and cryptomining malware.

This module can perform the following actions, among others:

  • Detect malware in files: The on-demand antimalware scan is run manually as needed. If the module detects one or more dangerous files on Windows or Mac computers, they can be quarantined.
  • Protect computers from ransomware and cryptomining malware: Active Protection monitors the processes running on the protected computer in real time to detect malicious behavior. If a foreign process attempts to encrypt files on the protected computer or to charge a digital cryptocurrency, Active Protection generates an alert and performs any further actions previously specified in the assigned protection plan.

    In addition, the Self-Protection feature prevents the processes, registry entries, executables, and configuration files of the backup software itself, as well as existing backups stored in local folders, from being modified.
  • Detect and prevent data access and transmission over local computer data channels with the Device Control Module: In doing so, this module allows you to granularly control the types of devices and ports that users are allowed to access. You can also use device control to specify what actions users can perform on these devices.
  • Scan computers for vulnerabilities using the Vulnerability Assessment module: With the vulnerability assessment module, you can ensure that all installed applications and the operating systems used are up-to-date and working correctly.

Managing MyDefender

You can manage MyDefender easily and conveniently in the Cloud Panel interface in the Backup > Backup Packages section.

To open this section in the Cloud Panel, do the following:

  • Log in to IONOS.
  • Click on the Server & Cloud tile. If necessary, select the MyDefender contract you want to use.

    The Cloud Panel will open, and the Backup > Backup Package section will be displayed on the left side menu.

Once you are in the Backup Package section, you will be able to perform the following actions:

  • Open the Backup Console: In the Backup Console, you can add computers, smartphones, or tablets that you want to protect. You can also create protection plans, manage your backups, and restore backups in this section.

MyDefender offers you the option to store the backups of your devices in data centers in Europe or the US. Each backup destination has a separate backup console where you can manage the devices you want to back up, your protection plans, and the backups you've already made. You can open these backup consoles from the Cloud Panel interface.

  • Download Cyber Protection Agent: Cyber Protection Agent is software that is required to create backups of your servers. This software must be installed on the servers being secured. The Cyber Protection Agent can be downloaded from the Backup Console.

Opening the Backup Console

The Backup Console allows you to manage both the devices you want to back up and the backups you have created of those devices. You can perform the following actions:

  • Add or delete computers and mobile devices to be backed up.

  • Create, edit or delete backup plans: For example, you can use a protection plan to determine whether to create full backups or backups of individual drives or files, as well as when and how often to create a backup. You can also define additional settings in the protection plans, such as the desired retention period, the compression level, and the selection of computers you want to protect against malware threats, cryptomining malware, and unauthorized access to the data.

  • Manage backups: Among other things, you can search for backups and delete backups you no longer need.

  • Restore backups: To open the Backup Console in the Cloud Panel, click Access Backup Console in the Backup > Manage Backup Package section next to the location where your server is located (for example, Europe).

For more information about the Backup Console, see the official Acronis Cyber Protection Help.

Downloading the Cyber Protection Agent and Acronis Cyber Protect App (First Login to the Backup Console)

To back up computers running Microsoft Windows and macOS, you need to install the Acronis Cyber Protection Agent on these devices. If you want to back up iPhones, iPads, or Android smartphones or tablets, you need to install the Acronis Cyber Protect mobile app on these devices.

To download and install the Cyber Protection Agent, follow these steps:

Registering the First Device and Downloading the Cyber Protection Agent or Acronis Cyber Protect app

If you have not yet registered a device in the Backup Console, follow these steps:

  • Log in to IONOS with the device on which you want to install the Cyber Protection Agent or Acronis Cyber Protect app.

  • Open the Cloud Panel.

  • Open the Backup Console. The Add Device window will be displayed.

  • To add a computer running Windows or macOS, click Files or Entire Machine. To add a mobile device, click Mobile Devices.

  • If you click on Files or Entire Machine, the next step is to select the desired operating system. The installation file for the Cyber ​​Protection Agent will then be downloaded.

    If you click on mobile devices, you will be redirected to the Google Play Store (Android) or the App Store (iOS) after selecting the operating system. You can then download the Acronis Cyber ​​Protect app.

Registering Another Device and Downloading the Cyber ​​Protection Agent or the Acronis Cyber ​​Protect App

If you have already registered a device in the backup console, do the following:

  • Log in to IONOS with the device on which you want to install the Cyber ​​Protection Agent or the Acronis Cyber ​​Protect app .

  • Click on the Server & Cloud, and if necessary, select the appropriate contract. The Cloud Panel will open.

  • Open the Backup Console in the Backups > Backup Packages section.

  • Click on Devices > All devices

  • Click Add.

  • Select the desired device.

  • If you select a Windows or Mac device, the installation file is then downloaded. If you select iOS, you will be redirected to the Apple Store. You can then install the Acronis Cyber Backup app. When you select Android, Google Play opens. You can install the Acronis Cyber Backup app via the Google Play Store.

Installing the Cyber Protection Agent

Instructions on how to install the Cyber Protection Agent for Windows and Mac can be found here:

Installing the Agents

Developing a Backup Strategy

In order to restore your data quickly, efficiently, and completely, you should develop a backup strategy. There are several factors to consider when developing the right backup strategy that can have very different impacts (depending on the application scenario).

How to develop an individual backup strategy is explained in the following article:

Protecting Data and End Devices with an Appropriate Backup Strategy

Configuring Your Protection Plan (Windows/macOS Computers)

After you have installed the Cyber Protection Agent on your Windows/macOS computers, you can set up a backup schedule in the Backup Console. The backup schedule is required to create regular, reoccurring backups.

Please Note

To map complex backup routines, you can also configure multiple backup plans for a device.

To create a protection plan:

  • Open the Backup Console.

  • Click in the Devices > All devices section on the gear symbol next to the desired computer.

  • Click Protection.

  • If you have not yet created a protection plan, the settings for the new protection plan will open automatically. If you have already created a protection plan, click Create Plan to create a new one.

  • Define the settings for your backups in the Backup area.

    Backup source: In this section, you specify what should be backed up.

    Entire machine: If you select this option, all drives, including partitioning, will be backed up. An entire system can be restored with this backup.

    Drives/Volumes: If you select the Drives/Volumes option, individual or multiple drives/volumes that you have specified are backed up.

    Data: If you select the Files/Folders option, only certain files / folders that you have specified will be backed up.

    System status: If you select the System State option, the full system state of the server is backed up. A system state is the state of the server that is backed up at a specific point in time. This complete data backup includes such things as the operating system, the system configuration, applications, application data and databases.

    Backup destination: Defines where the backups should be saved. The backup destination cannot be configured.

    Planning: In this section, you define the schedule for your backups. To edit this, click on the interval. You can then specify the desired interval and the desired start conditions.

    Retention period: Determine how long you want your backups to be kept before they are deleted. To change the preset retention period, click on the set interval. Then select the desired interval and define when the backup should be carried out. If you select the hourly interval, you can also specify minute intervals.

    If the intervals are very short, a backup process may take longer than the set interval. If a backup cannot be started because a previous backup process is still running, the backup will be placed in a queue. The backup will start as soon as the previous backup process is finished or stopped. In this case, you will receive a warning that the backup could not be carried out as planned. 

    If you choose the period monthly, you can specify the desired months as well as the desired days of the month and the desired weekdays.

    Encryption: This setting cannot be changed for an existing protection plan. Create a new protection plan if you want to use different encryption settings. The password cannot be reset. If you lose your password, you will no longer be able to access your backed up backups.

    Application backup: An application backup is a drive backup in which the metadata of the applications are also saved. With this metadata, you can browse and restore that data without having to restore the entire drive.

  • Click on Antivirus & Antimalware Protection. With the Antivirus & Antimalware Protection module, you can secure computers running Microsoft Windows and macOS operating systems against malware threats and cryptomining malware. The Antivirus & Antimalware Protection module is supported by and registered in the Windows Security Center.

  • Configure the Antivirus & Antimalware Protection module.

    Active Protection:Active Protection monitors the processes running on the protected computer or the protected virtual machine in real time against ransomware and cryptomining malware. If an external process tries to encrypt files on the machine or to calculate a digital crypto currency, Active Protection generates an alarm message and, if necessary, carries out further actions, provided these have been specified beforehand via a corresponding configuration. The Restore from cache option is set by default. With this setting, the software generates an alarm message, stops the process, and resets the file changes that have been made. 

    Network folder protection: With this option, you determine whether network folders should also be protected by the Antivirus & Antimalware Protection module.

    Server-side protection: This option protects network folders that you have shared from potential threats over external connections.

    Self protection: Self-protection prevents the processes, registry entries, executable files and configuration files of the backup software itself and backups that are stored in local folders from being changed.

    Detection of cryptomining processes: This option protects computers and virtual machines from cryptomining malware to prevent unauthorized use of computer resources.

    Quarantine: In the Quarantine area, you can specify how long suspicious or potentially dangerous files should be kept in quarantine.

    Behavior Engine: The behavior engine protects a system against malware by identifying malicious processes using behavior-based heuristics.

    Schedule scan: In the Schedule scan section, you can specify when a quick scan and a full scan of the protected computers and virtual machines should be carried out. You can also define what action should be taken if a suspicious or potentially dangerous file is found.

    Exclusions: In the Exclusions section, you can specify processes, files and folders that should not be monitored or checked. 

  • Click on Vulnerability assessment: You can use the vulnerability assessment module to scan computers and virtual machines for vulnerabilities. By doing so, you can ensure that all installed applications and the operating systems used are up to date and working correctly. 

  • Configure the vulnerability assessment module.

    Scope of vulnerability assessment: In this section, you specify which elements are to be checked for weak points. Currently, only Windows machines and Linux machines (CentOS 7/Virtuozzo/Acronis Cyber ​​Infrastucture) can be checked with the vulnerability assessment module. A list of supported products can be found here:

    Supported Microsoft and Third-Party Products

    Supported Apple and Third-Party Products

    Supported Linux Products

    Planning: In this section, you can set a schedule that will be used to check the relevant computers and virtual machines for vulnerabilities at regular intervals.

  • Click on Device control.

  • Configure the device control module. With the device control module, you can detect and prevent unauthorized access to data on computers and their transmission via local data channels. The device control module can also control access to peripheral devices that are used directly on protected computers or that are redirected to virtualization environments that host protected computers. This module detects devices that are redirected in Microsoft Remote Desktop Server, in Citrix XenDesktop / XenApp / XenServer or in VMware Horizon. In addition, the device control module can perform data copy actions between the Windows clipboard of a guest operating system (which runs under VMware Workstation, VMware Player, Oracle VM,

    Access settings: In this area you define the device types and interfaces that the users are allowed to access. These include, for example, removable data carriers or optical drives. You can also do actions in this area, such as allow or prevent copying and pasting or taking screenshots. 

    Allowed list for device types: In this section, you can allow users to access certain device types regardless of the configured device / connection authorizations. Examples of these devices are: input devices, USB scanners, and USB cameras. 

    Allowed list for USB devices: In this section, you can allow users to access certain USB devices. For this purpose, you can enter the manufacturer, the product ID and the serial number of the desired device.

    Exclusions: In the Exclusions area, you can define processes and program folders that are to be excluded from the access control.

Please Note

To use the device control module, you have to install the backup agent on each computer that is to be protected with this module. The backup agent can allow, restrict or prevent user actions. This is done on the basis of the device control settings that you have made in the assigned protection plan.

  • To complete the configuration and create the backup plan, click on Use.

Checking the Backup Service

To check whether the configured backup service is running, follow these steps:

  • Open the Backup Console.

  • Click Devices > All Devices.

  • Click the gear icon in the area of the device.

  • Click Activities.

Restoring Backups

For instructions on how to restore backups, see the following articles:

Restoring Backups

Restoring Backups to an iPhone or iPad

Restoring Backups to an Android Device