Shopify vs. Magento: Both solutions compared

Having your own online store as an additional presence on the web is now pretty much essential for those who own their own store or sell their products to the public. Even for companies or individuals who sell their products exclusively online, having their own store is worthwhile as an alternative to a simple website or sales platforms such as Amazon or eBay. Those planning to create their own online store face what seems to be a big challenge at the start, finding the right software to create, manage, and maintain their own e-commerce site.

In this guide, we’ll compare Shopify vs. Magento, two of the most popular store solutions. In doing so, we’ll highlight the biggest pros and cons of both online store options, as well as the biggest differences in various categories such as beginner-friendliness, security, search engine suitability and support – so you can best find out whether Shopify or Magento is the better choice your e-commerce venture.

Both Shopify and Magento have been among the top picks when it comes to creating and managing online stores for years. A first version of Shopify was released in June 2006, and Magento’s first edition was available around two years later. Before we go into detail to show the differences in the Shopify vs. Magento comparison, we will first summarize the most important strengths and weaknesses of both to give you a general overview.

The makers of Shopify call their system an “all-inclusive store system” that provides all the functions for selling on the web. Thanks to the focus on reliability and scaling, you can be sure that your store is always available and can grow without any problems. The hosting of the cloud-based software and your Shopify store is handled by the globally active company itself – which is practical on the one hand, but also entails fixed monthly costs (between 29 and 299 US dollars per month) on the other. With “Shopify Lite”, there is also a “Buy Button” solution, which is available for 9 US dollars per month.

The other pros and cons of Shopify are shown in the following table:

Magento has been owned by the computer software company Adobe since 2018. With Magento Commerce and Commerce Cloud (including managed hosting), Adobe has introduced commercial versions of the popular store platform, but the original open-source edition is still available. With this version of the software, you can design your store as you like – thousands of free and paid Magento extensions from the official Magento Marketplace will help you with this project. However, you are left to your own devices when it comes to designing your online store if you decide to host it on your own.

All the other pros and cons of Magento are shown in the following table:

Shopify or Magento? As is so often the case, it depends on what you’re looking for. Both solutions have their advantages and disadvantages, but in principle they are perfectly suited for creating a online store. You should therefore determine which of the two platforms is the better choice for your purposes. To make this decision as easy as possible for you, we have summarized the most important differences in this “Shopify vs. Magento” comparison. We’ll take a close look at key categories such as user-friendliness, available payment methods, security, and search engine friendliness.

Shopify is designed as a comprehensive drag-and-drop online store builder that is characterized by high usability. A wizard guides newcomers through the setup process so that all functions can be discovered one after the other. The open-source edition of Magento does not offer a drag-and-drop editor. For this, it is necessary to install a corresponding extension, which makes things more complicated, especially when starting to work with a store system. In addition, basic programming skills are pretty much essential if you want to customize your own Magento store.

Getting started in online business with Magento Open Source is also significantly more difficult than with the fully supported Shopify due to the hosting environment that you’ll need to take care of yourself.

Both systems in the comparison are characterized by their first-class extensibility. There are more than 5,000 extensions for Shopify, and just under 4,000 for Magento. This means that both store systems can be functionally adapted to your ideas. However, Shopify’s extensions are more often subject to a fee and also more expensive than comparable Magento plugins – this is where Magento’s strong community factor comes into play. Furthermore, the Shopify platform can only be customized to a certain extent.

Looking at the range of official themes, Shopify is ahead of the game. The Magento Marketplace lists eleven official design templates for Magento Open Source and Commerce, of which you can use only one free of charge for the visual design of your online store. In the Shopify theme directory, you’ll find over 70 different responsive templates – including nine free themes.

Good Customer Relationship Management (CRM) is one of the most important factors of a successful online business. Although neither Shopify nor Magento (open source) have an integrated CRM function, functions for customer care can be added via extension or established CMS solutions. Solutions such as SendinBlue, HubSpot, Metrilo, or Salesforce can be integrated directly into the store platforms. With Flow, Shopify also offers its own extension for customer management, which you can install free of charge. In the licensed editions, Magento also has a native solution.

Nowadays, anyone who buys things online assumes that the operator offers various options for payment. In particular, online payment services such as PayPal are hugely popular, but offline methods of payment processing such as bank transfer, invoice, and direct debit are still used. Both Shopify and Magento are well equipped in this category and each support over 100 different payment methods, which are available by default or can be activated or unlocked via extension.

With Shopify Payments, Shopify even has its own online payment method, but this is also the only method for which no additional fees are charged per transaction. When using third-party services like PayPal, Amazon Pay, or Apple Pay, Shopify retains between 0.5 (Advanced Shopify) and 2.0 percent (Basic Shopify) of the transaction value, depending on the plan purchased.

In terms of security, Magento’s open-source approach is crucial. The open-source version brings with it a lot of freedom for creative adaptation of the platform, but also a certain degree of vulnerability. Cybercriminals have an easier game when it comes to exploiting discovered vulnerabilities in the code, particularly in extensions. Uncovering security problems in Shopify’s source code and using it to infiltrate malware and the like, on the other hand, is much more difficult. Furthermore, Shopify has set up its own team to guarantee the security of its hosted stores. Like Magento’s paid editions, Shopify also ensures PCI-DSS (Payment Card Industry Data Security Standard) compliance for all card payments.

The comprehensive support for all Shopify stores also has a positive effect in terms of maintenance. The provider ensures that the underlying hardware works and also takes care of updating the software if necessary. As a user of Magento Open Source and Magento Commerce, these two points fall within your area of responsibility, unless you have chosen a hosting provider to take care of the maintenance.

Both Magento and Shopify offer some features out of the box that you can use to specifically improve the search engine ranking of your online store. For example, Shopify automatically generates an XML sitemap and canonical tags for pages with matching content. In addition, many themes generate meta titles that include your store name, although you can also define each title manually, as well as meta descriptions, URLs, or alternative texts for images. In Magento, you will also find all the features mentioned – but without the high level of automation. If you want to have a sitemap for your Magento store, for example, this requires a bit more work in the backend.

Those who want more than the basic functions will find various additional extensions for both store solutions, with more than 400 extensions in the Magento Marketplace in comparison with around 120 SEO apps in the Shopify App Store.

One of Shopify’s greatest strengths is its comprehensive support. All users can rely on professional 24/7 support from the Shopify team. Depending on the issue, email, phone, and live chat are available as options – only the “Lite” plan doesn’t offer phone support. In addition, answers to typical questions and various step-by-step instructions can be found in the Shopify Help Center. A smaller community forum for exchanging ideas with other customers is also accessible via the official Shopify website.

When it comes to community support, Magento also cuts a good figure. As with many applications from the open-source sector, you will find numerous offers of help on the web from dedicated users or developers who are available to offer advice and support. There is also an official FAQ section for Magento. When it comes to direct support, Adobe draws a clear line between the open-source edition and the paid plans because the ticket system for support with technical problems is not available for Magento Open Source users. Phone support remains an option here, with higher priority given to paying customers.

In our Shopify vs. Magento comparison, the former store system has shown its popularity due to its high beginner-friendliness, which not only results from the software’s user-friendliness, but also from the general support of the Shopify team. Users of Magento (with the exception of Magento Commerce Cloud) will need to invest more effort. However, the fact that Magento is an open-source system is advantageous. Magento Open Source in particular is much more customizable and expandable in detail than Shopify, which can be an important building block on the way to an individual online store.

The following table once again summarizes the most important aspects in the direct “Shopify vs. Magento” comparison.