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ESB ProfessionalShutterstockEmails make it possible to send messages and files anywhere in the world within seconds. But how does sending an email work? Every message travels through several systems that prepare, check and route it before delivery. Behind this simple click lies a complex process of…
kentohShutterstockToo many marketers try to worm their way into potential customers’ inboxes without permission — which is annoying. While this is technically allowed under U.S. law, it becomes a problem if recipients can’t easily opt out or if their requests aren’t respected. To avoid driving…
stockfourShutterstockAI is transforming the way companies handle customer service. It automates routine inquiries, shortens response times and takes the pressure off support teams—without sacrificing quality. In this article, we explore how customer service automation works, which tools are available…
stockfourShutterstockIn an AI call center, artificial intelligence can be used strategically to make phone support more efficient. This article offers a practical look at where AI call center automation creates value, the technologies powering call center AI, and the key requirements for successful…
agsandrewshutterstockFrom dictation tools to AI-powered phone assistants and transcription, many of today’s voice-based technologies rely on AI speech recognition. This article explains how Automatic Speech Recognition works, the technologies behind it and how businesses can use tools like the IONOS…
stockfourShutterstockAI telephony is changing how businesses handle phone calls. Instead of hold music and rigid menus, intelligent phone assistants can answer calls around the clock and respond to requests automatically. This article explains how AI works in telephony, what advantages it offers, and…
stockfourShutterstockAI phone announcements automatically answer calls, respond to common questions, and capture caller requests. Businesses use them to ensure inquiries are handled even outside business hours. They also help reduce missed calls, improve how easy it is to reach your business, and…
cybrainShutterstockAI translators are a practical tool when content is needed quickly in multiple languages, whether for emails, websites, documents, support chats or international communication. Modern AI translation tools not only translate but, depending on the application, can also adjust style…
stockfourShutterstockPhone assistant apps help manage incoming calls, from identifying unknown numbers and blocking spam to screening calls or transcribing voicemail messages. They also help you reduce interruptions and quickly decide whether to answer. Businesses also use AI phone assistants to…
IONOSby GeminiAI phone assistants promise 24/7 availability and take the pressure off your team. But how far can you really get with a free solution? This article explains what free, freemium, and trial models actually offer, what their limits are, and when it makes sense to upgrade to a paid…
Most people couldn’t imagine a life without e-mails. Whether you use them to communicate for business or personal reasons, e-mails have practically replaced traditional letters. Over 200 billion e-mails are sent around the world each day and despite the rise in social media and instant messaging, they show no sign of slowing down. Our E-mail Guide forms part of the IONOS Digital Guide and is dedicated to the basic framework of the e-mail–from the technical security requirements to marketing strategies you should use when sending business e-mails. The contents of this E-mail Guide cater for both beginners as well as more experienced computer users.
The numerous e-mail tips in the guide are aimed at a wide readership, from hobbyists and novices to IT and e-mail marketing professionals. Owners of small and medium-sized companies can also benefit from articles that provide information on how to create business e-mails and build successful e-mail marketing campaigns. The e-mail guide takes into consideration that readers have different levels of IT knowledge; as well as introductory articles on FAQs (e.g. ‘How is an e-mail sent?’ or ‘What should an e-mail header contain?’) there are also more detailed and specific articles such as ‘E-mail encryption with PGP’ or ‘Creating individual newsletter templates’.
In IONOS’s Digital Guide, the E-mail Guide offers three different subcategories. Under ‘E-mail marketing’ you can read about marketing trends as well as tips on direct marketing via e-mail. The ‘E-mail security’ subcategory mainly deals with e-mail encryption and how to handle spam and phishing e-mails. Lastly, under ‘Technical matters’, you’ll find various articles about structure, operation and storage of e-mails and the corresponding software. In our guide, we provide detailed information on everything to do with e-mails, presented to you in a clear and understandable way.