First of all, a managed security service provider (MSSP) is the point of contact for all issues related to the customer’s IT security. As part of strategic planning, MSSPs help define goals, uncover risks, and identify opportunities. The customer benefits from the provider’s experience and specialized knowledge.
Specifically, MSSPs clarify which systems to build and manage and how. This includes hardware, software, and configuration. In some cases, these are provided directly by the MSSP, which nowadays often happens in the cloud; otherwise, the provider manages the systems running at the customer’s site. In addition, MSSPs help the customer implement best practices for data center security. This includes staff training.
In addition to proactive consulting, emergency assistance is also a critical managed security service. After all, damage requires a rapid response. At the same time, it is essential not to panic, otherwise there is a risk of making the situation worse. The experienced specialists of the managed security service provider have already experienced frequently occurring scenarios. They can assess the risks and provide recommendations on the best course of action.