To successfully apply SCM in e-commerce, it’s important to take certain factors into account.
Personnel management and digital infrastructure: To guarantee reliable supply chains, it’s important to build a flexible network of manufacturers and suppliers that can keep pace with the demands of a growing company. In international trade, it is of great importance to exchange information with experts who can advise on issues relating to contractual obligations, currencies, and customs.
Availability of goods and delivery times: Customer expectations are extremely high in the face of competitors like Amazon Prime. Short delivery times, low prices, and high quality are decisive factors for most consumers. Competitive business is only possible when an effective logistics chain, forward-looking inventory management, and structural adaptability by way of alternative sub-contractors are in place.
Reduce excess stock: In order to reduce old stock and unnecessary costs, overstocking must be avoided and inventories must be adjusted to the demand for goods. With the evaluation of customer data and an overview of warehouse capacities, manufacturers and suppliers can flexibly navigate the e-commerce market.
Manage returns: Especially in online sales, customers expect returns to be handled without problems. Favorable conditions with your own suppliers in terms of returns are therefore particularly important for achieving a balance between business losses and good customer service.