In order to add a live chat to your homepage or your online shop, you’ll need to get hold of the corresponding software first. There are a number of suppliers of live chat solutions – you can find an overview of the best programs available today, both free and subscription-based, in our guide to live chat support software. These can be embedded into your web project using a specific code that you can copy into the designated area of your site’s HTML file. There are different forms of live chat support, such as on-site chats for example, which operate on the actual web page of your site and therefore are always visible for the visitor. Off-site chats, on the other hand, work separately and open in an external window.
Depending on the type of live chat software you opt for, there are a variety of functions for communication, including contact approach, request processing, chat box layout, and evaluation of results. Programs like LiveZilla, for example, also offer triggers for automatic chat invitations when your site visitors search for certain things or request for help. Some applications even feature remote access to customers’ computers, meaning that technical support can be offered immediately, precisely as the issue is taking place. Other features include transferring data, autocorrect for spelling and grammar errors, a queue system with waiting times, and the automatic archiving of commonly asked questions.