If Outlook displays the status “Disconnected”, your email program is unable to connect to the online email server.
Take the steps below to identify the cause of the error:
- First, check whether your computer is connected to the internet – for example, by attempting to access a web page in your browser.
- If you’ve determined that your internet connection is working properly, you should then check whether you can send and receive emails in Outlook.
- If Outlook displays the status “Disconnected” even though you’re able to send and receive emails without any issues, your computer might need an update. Update your operating system in this case.
- However, if your software is already up to date, there is probably an issue with your account settings.
If you’ve identified the Outlook account settings as the cause of the problem, you can try to resolve it by removing the Outlook account and then adding the Outlook account again.