Selling on Facebook

Facebook is best known as a platform to keep in touch with people online and get a glimpse of friends’ daily lives. However it is not only an excellent network for main­tain­ing social contacts, but also offers in­ex­pen­sive ways for busi­ness­peo­ple to sell their products via F-commerce (short for Facebook commerce). If you have a business, there are three ways that you can sell products on Facebook:

• the Facebook Mar­ket­place
• your own Facebook shop, which presents a product portfolio in pictures, text, and video
• via buy buttons, which lead customers to your business’ website, e-shop or isntant checkout

In­te­grat­ing a buy-button is the fastest way to increase awareness of your brand on Facebook prof­itably. When you’ve placed a link you’ll also be able to track and evaluate the user traffic generated from this link. In addition to a button in your own profile, it is also a good idea to link to this button in posts that you choose to publish on your business’ channel.

The Facebook Mar­ket­place offers a platform to discover, buy, and sell items. In Mar­ket­place, you can haggle within the normal framework of the sale. This feature is not to be neglected as it sig­nif­i­cant­ly increases the chance of a suc­cess­ful purchase and is something that makes the F-commerce platform so in­ter­est­ing.

However, the interface and structure of a Facebook store is not really the best option for ex­pe­ri­enced e-commerce busi­ness­es. The platform for selling on Facebook is com­par­a­tive­ly new, and functions in the same way as Amazon, for example. The platform will display images of a product, as well as videos, and text de­scrip­tions and, of course, customer reviews. These reviews, however, can only be submitted on Facebook for the shop itself and not for the in­di­vid­ual products, which is a lim­i­ta­tion for more advanced e-commerce busi­ness­es.

Clearly, then, companies can reach a wide variety of target markets on Facebook, as well as through other social media channels. Busi­ness­es can address their target market suc­cess­ful­ly and achieve the ultimate goal of selling products and services via this channel. Our article on social commerce provides further insight into the in­ter­sec­tion between social media and e-commerce and online stores. The role that selling on Facebook and other platforms plays for busi­ness­es is further explained in our article on how companies are using social selling suc­cess­ful­ly.

Selling on Facebook Mar­ket­place can the­o­ret­i­cal­ly be done with your own Facebook profile. However, for the more pro­fes­sion­al F-commerce functions – such as the buy button or your own Facebook store – you need to set up a company page on Facebook. This kind of a company site can be set up via your personal profile. Further down the line, you can change the settings so that the page can be managed by several users. How this works is explained in our step-by-step in­struc­tions on creating Facebook pages for companies.

Once you have created your official company page, you can link it to a store – either on Facebook itself or to an external e-commerce store. In the following tutorial, we will show you how to suc­cess­ful­ly set up a Facebook store. Here’s how to sell on Facebook!

Tools or ex­ten­sions that enable you to connect social media to your own store are very helpful for the de­vel­op­ment and man­age­ment of F-Commerce. Outside the USA, a solution like this is currently more or less in­dis­pens­able, since up to now, the only way to sell directly via Facebook stores was in Face­book's home country i.e. the US. In the US, at least one ad­di­tion­al click is always required – to the web store or website.

In­te­gra­tion can be achieved more easily with the right tools. These tools enable sellers to create their own small web store so they can sell their products on Facebook with just a few clicks. Customers see the product on the platform and by clicking on it, they get taken to a special landing page. The seller has created this landing page with the help of the practical software. Potential customers can therefore reach their des­ti­na­tion quickly:

• Customers place the desired product (or several) in a shopping cart.
• Another click takes them to the checkout process.
• In­te­grat­ing payment systems such as PayPal also makes selling very easy.

The advantage for sellers: There’s no need to create and manage an extra website, since this enables you to reach customers much faster and still have full control over your range and the sales you make. You don't even need a PC to use these tools. Every­thing can be done via smart­phone.

Selling on Facebook is par­tic­u­lar­ly effective if you can reach your target group or­gan­i­cal­ly. This way, you can maximize your sales without too much effort. To conclude this guide, we’ve prepared four tips for managing your shop and site that will help you to achieve long-term F-commerce success.

Only leads with a real interest end up being a reliable sale. However, if a company misses the op­por­tu­ni­ty to generate these contacts, there is often no second chance. This is par­tic­u­lar­ly true for social media on mobile devices. Lead ads are a rec­om­mend­ed solution for col­lect­ing user data from potential customers who are in­ter­est­ed in ad­di­tion­al in­for­ma­tion from a company. These can be used to collect legally compliant, mean­ing­ful user data on Facebook, which is later decisive for suc­cess­ful sales. Further in­for­ma­tion on this display format can be found in our detailed article about Facebook lead ads.

People are generally very visually oriented. This is another reason why videos are a promising tool for targeted marketing and selling products suc­cess­ful­ly on Facebook. Two other channels that are well suited for video content are Instagram and Pinterest. Although ad­di­tion­al channels also mean ad­di­tion­al effort, they can be used very well with similar content – meaning you don’t need to do the same work thrice over. In the following article on Pinterest ads you’ll find practical tips to help you perfectly align a strategy across Facebook and Pinterest.

In order to cleverly use your budget, you should be familiar and work with re­tar­get­ing. It is also helpful to fa­mil­iar­ize yourself with Facebook Custom Audiences as soon as you get started – this is es­pe­cial­ly the case for videos. In order to see and measure results, however, it is necessary that enough users have seen as much of the video as possible. This is the only way to re-target users who have showed interest online.

With an SEA campaign of Google and Facebook ads running in parallel, as well as lead ads, you’ll reach your sales target in no time – but a certain budget is required to make this happen.

SEO, on the other hand, is par­tic­u­lar­ly rec­om­mend­ed when you need to save your budget for the long-run. Visitors may come to your Facebook store, web store, or website via search results in search engines. SEO can also be an excellent choice in com­bi­na­tion with Instagram marketing, because many Instagram hashtags are often relevant as search terms or Google keywords at the same time. We’ll dive deeper into the topic of search engine marketing in our article on getting your own website out there.